Our Customer Service Guarantee
We will welcome you to our bank and in the community genuinely and compassionately by:
- Greeting you with a smile, eye contact, and a handshake.
- Addressing you by your name.
- Introducing you to our team.
We will be committed to your financial and personal success by:
- Asking about and listening to your goals, passions, and needs.
- Offering ideas and options tailored to meet your expectations.
- Providing you with timely and relevant information regarding financial matters.
We will earn and sustain your trust by:
- Delivering on our promises and commitments, whether they are big or small.
- Protecting your confidentiality in a serious and secured manner.
- Hiring engaged and caring individuals with high character and strong morals.
We will be honest, respectful, and responsive in our communication to you by:
- Disclosing all terms and conditions through clear and concise communication.
- Returning emails and phone calls in a timely manner.
- Thanking your for your relationship.
Share your experience with us
Please take a moment to share your experience with American Bank & Trust. We would love to hear your feedback so we can continue to put you first!