As a consumer, it’s important to understand how fraud and scams are defined because there may be differences in the consumer protections offered by your bank or credit union. A basic way to differentiate fraud and scams is unauthorized vs. authorized transactions.
If someone gained access to your bank account and made a payment with Zelle® without your permission, and you weren’t involved in any way with the transaction, this is typically considered fraud since it was unauthorized activity. If someone gained access to your account, and stole money or sent it without your permission, this could be defined as fraud. Immediately report suspected unauthorized activity to your financial institution. Because you did NOT authorize a payment, you are typically able to get your money back after reporting the incident.
If you were knowingly involved in the transaction and you gave the “ok” and authorized a payment to be sent, this is typically defined as a scam. Even if you were tricked or persuaded into authorizing a payment for a good or service someone said they were going to provide, but they didn’t fulfill it, this would be considered a scam. Because you authorized the payment, you may not be able to get your money back. A few types of scams reported involve purchasing tickets, buying puppies and other financial scams like cash flips. Get more examples of scams.
Contact American Bank & Trust for Possible Recourse
Contact American Bank & Trust, or your other financial institution, immediately if you feel you’ve been the victim of fraud or have been scammed. In cases of unauthorized payments, consumers have legal rights and protections under the Electronic Funds Transfer Act (also known as “Reg E”). It’s important to read the user service agreement and the account agreement with your financial institution to understand the terms of any payment service you intend to use.
Discover more resources and tips to help protect your money.
About American Bank & Trust
American Bank & Trust is a locally owned and managed bank that is recognized for competent, professional, and friendly bank staff with unquestioned integrity. We deliver creative freedom to our customers through impactful opportunities that overlap an elite level of financial expertise with individuality and empowerment. Our growth strategy affords us the capacity to meet and serve all our customers’ financial needs and the financial products they desire in today’s fast-paced world.
*This blog post was used from Zelle. Read the original blog post.